We aim to respond to all enquiries as quickly as possible. To help us do this, please check if your question is answered below.
However, if there's a question we haven't answered, please don't hesitate to contact us directly and we will do our best to get back to you as soon as possible.
Please note all our seeds are sold as souvenirs only. We cannot and will not provide growing advice or answer any questions relating to the growing or germination of Cannabis seeds. Smoking, growing or doing anything with seeds other than collecting them is intended only for people who reside in countries where growing Cannabis is permitted. In the UK it is illegal to germinate cannabis seeds without a license from the Home Office. If we suspect that you intend to germinate or have germinated our cannabis seeds we will refuse sale.
Do you accept Bitcoin?
Can I really just buy one seed?
Yes! You can buy as few or as many as you like.
Can I buy a full pack of seeds?
Of course! Some people know exactly what they want, and want a conventional pack of seeds. That's fine with us. We will obviously not cut up full packets of seeds.
I am placing a large order; can you give me a discount?
We can offer discounts on orders over £200. Please contact us
with your specific requirements and we’ll give you the best possible price.
How will I know which seeds are which?
All of our seeds are packed individually in a clearly labelled grip seal bag. For your extra piece of mind we will also send a portion of the original breeder's packaging. For example, if you order two seeds, we will send you 20% of the original packaging. The only exceptions to this are if the original packaging is a material which we cannot physically cut up, for example metal. We encourage you to think carefully before ordering from a seed bank that does not include original packaging with single seeds.
When will I receive my seeds?
We aim to ship all orders placed before 2pm on a weekday the same day. We get this right about 95% of the time. As a result, most UK orders are delivered the next day. If we’re extremely busy it may take an extra day, and sometimes delays occur in the post. If you haven’t received your UK order 14 days from shipping, please contact us
For international orders, shipping usually takes 5-10 days, but can take up to 28 days. If you haven't received your order after 28 days, please contact us
Are the seeds well packaged?
We put a lot of thought into our packaging. Seeds are expensive and vulnerable. All seeds are packed in either bubble wrap or a DVD case and are placed into a padded envelope to ensure they are fully protected. We go the extra mile to ensure you receive your seeds in perfect condition. In our experience many mail order companies do not treat seeds with the respect they deserve. In the unlikely event that your seeds are damaged, you are protected by our Pick ‘n’ Mix Promise
so please contact us
Is your packaging discreet?
Yes! All our orders are shipped discretely as standard. All seeds are placed into air tight, smell-proof bags and placed into plain padded envelopes. Also, packages coming from the UK are much less likely to attract attention than those coming from the Netherlands.
If I "pick 'n' mix" regular seeds, how many will be female?
Every regular seed, wherever it has come from, has a 50% chance of being female. This is true whether you buy as a pack or individually. If you're a bit geeky like us, check out our page showing the odds of getting female seeds
Can you tell me when something is back in stock?
When an item is out of stock, you will be offered the option to be notified by an automatic email when the item is back in stock. We will also update Twitter
. Follow or Like us on these sites to get instant notification of items back in stock, new seeds added and exciting Pick 'n' Mix Seeds promotions and special offers.
I can't find what I'm looking for!
With over 4,400 strains to choose from, we pride ourselves in being the biggest and best online seed bank. However, if we don't stock something you would like, please tell us! We source from the vast majority of breeders, so if there's something in particular you're looking for, let us know and it could be online within 24hrs!
What payment methods do you accept?
We accept instant payment via all major credit card and debit cards (either online or over the phone) and Bitcoins
(for 10% off your order!). In addition, we also offer 'offline' payment options, including bank/wire transfer, cash and UK postal orders. Your privacy is important to us and all orders are billed discretely.
Do you ship to my country?
We ship to most countries, and everywhere in Europe. However, to ensure we can stand by our Pick ’n’ Mix Promise
, there are few countries that we do not ship to. If you would like to check if we can ship to your country, please email us.
We currently do not ship seeds to the United States.
How much is the postage and packaging?
Postage is free for all orders over £100. For smaller orders, there is a small postage charge. This is calculated before you complete checkout so you know exactly how much you’re paying.
How do I track my order?
If your order is sent with tracking, we will email you the tracking number as soon as the order has been packed.
What's your returns policy?
If you would like to return your seeds, you must do so within seven days of receipt and all items must be in their original packaging.
Thinking about germinating seeds?
Think again. It is illegal in most countries to germinate cannabis seeds. Our seeds are sold as collectable adult souvenirs. We cannot and will not provide growing advice or answer any questions relating to the growing or germination of cannabis seeds under ANY circumstances. Seeds cannot be replaced for reasons concerning germination.